Cart Overflow: Where eCommerce Marketing Playbooks Are Written & Shared

How To Turn World-Class Customer Service Into A Revenue Driver, with GQ Fu of LTVplus

Episode Summary

Do you view your customer support as a cost center or revenue driver? Depending on how you view it, there can be huge opportunities to create customer experiences that actually generate profit for your business. GQ Fu is CEO and Co-Founder of LTVplus, an outsourcing service for Direct-To-Consumer brands. GQ has created systems to scale support teams, that are available 24/7 and focused on increasing customer satisfaction, increasing sales and conversion rates. Some topics covered in this conversation: - The different stages, and methods, to scale up customer support - How to create a truly exceptional customer experience - How to incentivize customers to become ambassadors and share word of mouth

Episode Notes

Learn more about LTVPlus here: https://www.ltvplus.com/

Say hi to GQ on Linked In: https://www.linkedin.com/in/gq-fu/