Great products are sometimes this simplest. JOI is one such example. JOI stands for “Just One Ingredient”: a plant milk for health conscious and environmentally-friendly consumers. Hector Gutierrez is CEO of JOI, and is a fervent advocate of building a mission-based brand that customers love. Fresh off the heels of a re-design of the brand, Hector dives deep into the background of JOI: How the founding team came together in grad school, and how the product evolved over time How they overcome customer objections and introduce the brand to new customers The post-purchase process to ensure customers enjoy the brand as it should be consumed JOI is a fast-growing DTC brand that has crafted a strategy to stand out in a competitive space. Hearing directly from Hector on how the strategy was devised, and how it is executed, is a unique behind-the-scenes peek into DTC marketing. EnJOI!
JOI's Website: https://addjoi.com/
Hector on Twitter: https://twitter.com/hectoriang
Show Highlights:
0:32 - The Founding Story behind JOI
08:24 How Hector educates customers about a new product type
17:30 How JOI addresses customer objections to price to improve conversion rates
22:12 What the segmentation of their marketing looks like
24:24 How Hector thinks about the post-purchase experience to improve customer satisfaction